Job title: Senior IT Administrator (TIER 3)
Job type: Permanent
Emp type: Full-time
Location: City of Johannesburg Metropolitan Municipality, GP
Job published: 2021-06-03
Job ID: 33945
Contact name: Justin Durandt
Phone number: 0215312015
Contact email:

Job Description


Senior IT Administrator (TIER 3)

Our Client is one of the leading ICT providers in South Africa. They are based in Midrand and are looking for a capable Senior IT Systems Administrator who will be responsible for the company IT infrastructure and must ensure that all core systems are operational and maintained at all times.

Duties and responsibilities include:

  • Day to day customer support on service desk (TIER3)
  • System upgrades and task coordination
  • Server and network infrastructure support
  • Backup management
  • Internet, security, and firewall support
  • New system installations & upgrades (server & network)
  • Virtual server management
  • User management on AD / Azure



  • Administration/Migration of Microsoft Active Directory
  • Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016
  • Administration/Migration of Microsoft Server Roles 2012 / 2016 / 2019
  • Microsoft Windows 7 / 8 / 10 Operating Systems
  • Systems Security
  • M365 Management (Mail, Tenant, SharePoint, OneDrive, AD, Licenses)
  • Backup Solutions (Veritas Backup Exec, Veeam)
  • Networking (Firewall, Switch, VLAN, VPN)
  • Storage Solutions (Dell, HP)
  • Virtual Environments (VMware, Hyper-V)
  • Knowledge of monitoring systems (Solarwinds, PRTG)
  • Microsoft Services (SharePoint, Teams)
  • Telephony support (VOIP)
  • Scripting for task automation


Qualifications/ Experience/Skills Required:

  • Minimum 5-years hands on experience in a senior IT administrator role.
  • Bachelor's degree in Computer Science, Information Systems or Engineering, MCSA/MCSE, CCNA certification or other industry qualifications are desirable
  • Vendor specific certification such as AWS, Veeam, Microsoft etc.

Skills / Knowledge and Competencies


  • Client liaison and customer service principles
  • Time management
  • Teamwork
  • Ability to multitask
  • Excellent organisational and interpersonal skills
  • Must have a good telephone manner and communication skills
  • Attention to detail, accurate and analytical
  • Willingness to learn and follow through on operations
  • Troubleshooting ability & quick learner for recurring problems
  • Flexible with working hours availability to work after hours – occasional overtime may be required
  • Be prepared to sacrifice some personal time to get the outstanding issue resolved or call done


Attributes & Behaviour


  • Strategic thinking
  • Internal & external brand orientation
  • Problem analysis and problem solving
  • Ability to work under pressure
  • Flexible and adaptive
  • Observant & conceptually adapt
  • Accountability
  • Cross-functional integration and collaboration