INTERNAL IT SALES POSITION

Our Client is a leading international ICT provider (UK based) with a well-established South African presence, and they are looking for a capable Internal IT Salesperson. The Internal Salesperson is responsible for supplier liaison and creating quotes for clients. The South African office is based in Century City Cape Town

KEY PERFORMANCE AREAS

Supplier Liaison

• Source product according to client requests
• Follow up on queries suppliers to enable client feedback.

Quote Werks

• Creating quotes in QW, in accordance with agreed process, authorisation and timescales.
• Update QW templates.
• Feedback and follow-up on request for quotes.
• Ensure quotes are completed within 24 hours of request.

EDUCATION AND SKILLS

Skills

• Excellent skills in Microsoft Excel, Word and Outlook
• Interpersonal skills: such as telephone skills, communication skills, active listening and customer care.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.
• You must also be able to demonstrate you can work in an organised way, with good literacy, numeracy and ICT skills.
• Highly professional
• Ability to forge strong, long-lasting relationships with colleagues
• Valid driver’s license, own transport, and willingness to travel

Minimum Experience

• Minimum of 2 years’ experience in an internal sales role
• Experience with QuoteWerks is an advantage

SENIOR IT PROJECT ENGINEER

Our Client is a leading international ICT provider (UK based) with a well-established South African presence, and they are looking for a capable Project Engineer. The South African office is based in Century City Cape Town

The primary purpose of the Projects Engineer is the efficient installation and implementation of all appropriate solution offerings. The Projects Engineer will also be responsible for all onsite/remote support for all ongoing solution implementations up until handover to the service desk team.

The Projects Engineer is also responsible to monitor and communicate and update clients via communication platforms regarding issues that might be experienced during a solution roll out in order to ensure customers receive the best possible service experience. Their main focus and priority is completing all solution roll outs within the relevant deadlines provided.

General Requirements

• 3 years’ experience in a similar role
• Earlier background must include hands on technical support, implementation and maintenance experience associated with setting up infrastructure including but not limited to; 
  • Configuring Microsoft Exchange Server,
  • Configuring Microsoft SharePoint,
  • Configuring Windows Server Active Directory, 
  • Networking (LAN, WAN & SAN); Infrastructure capacity planning; UPS, backup systems, telephony etc. for MS Office/365, Linux, Google suite etc.

Educational requirements

Typical educational development would include IT System Support Engineer (MCITP, MCTS) or similar; MCSE; Project Management (MS Project, Prince 2; PMBOK)

KEY PERFORMANCE AREAS

General Operational Duties

• Implementation of new solutions
• Complete all solution tasks assigned within provided deadline
• Attend to implementation issues and resolve in a timeous fashion
• Log all time for the assigned solutions tasks

Communication and Monitoring

• Update assigned tasks accurately
• Daily communication to projects team on daily work performed.
• Monitor communication channels for any issues that might occur during solution roll out
• Communicate to relevant stake holders experience during rollout
• Communicate to relevant stake holders while resolving issues

Solution Implementation

• Implement solution as set out per project template
• Complete implementation according to best practice
• Complete assigned tasks within deadline
• Capture all newly installed hardware information

Client Issue Resolution

• Resolve any issues logged via current communication channels in a timeous fashion

HEAD OF IT PROJECTS

Our Client is a leading international ICT provider (UK based) with a well-established South African presence, and they are looking for a capable Head of IT projects. The South African office is based in Century City Cape Town

The Head of IT Projects provides coordination and management of new solution implementation for new and existing clients. The head of projects also is responsible for the day-to-day management as well as training of the projects team. The projects team lead is also responsible for research and development in the new solutions space.

General Requirements

• Earlier background must include hands on technical support, implementation and maintenance experience associated with setting up infrastructure including but not limited to; 
  • Configuring Microsoft Exchange Server,
  • Configuring Microsoft SharePoint,
  •  Configuring Windows Server Active Directory, 
  • Networking (LAN, WAN & SAN); Infrastructure capacity planning; UPS, backup systems, telephony etc. for MS Office/365, Linux, Google suite etc.

Educational requirements

Typical educational development would include IT System Support Engineer (MCITP, MCTS); MCSE; Project Management (MS Project, Prince 2; PMBOK)

KEY PERFORMANCE AREAS

General Operational Duties

• All day-to-day team tasks completed timeously and accurately as set out by relevant deadlines. No past due tasks EOB.
• Drive best practices communication etiquette as per industry standard
• Point of contact for client complaints and escalations pertaining to solution implementation
• Provide weekly and monthly reports to HOD pertaining to performance of team and solution progress as well as billables
• Facilitate daily / weekly project meetings and forecast possible areas of upsell.

Project Management

• Oversee the needs analysis regarding proposals for clients.
• Develop all solutions proposal documents and liaise with Technical Manager where needed.
• Develop project roadmaps, timelines, and planning document.
• Conduct risk analysis for projects.
• Oversee the implementation of projects.
• Constantly monitor progress of ongoing projects.
• Oversee and develop client communications.
• Ensure client communications sent out.
• Complete project QC’s with team and client.
• Oversee development of project documentation and information.
• Produce implementation materials.
• Complete hand-over of implemented projects to Customer Care Team
• Oversee development of project documentation and information.
• Produce implementation materials.
• Complete hand-over of implemented projects to Service Desk team

Senior IT Administrator (TIER 3)

Our Client is one of the leading ICT providers in South Africa. They are based in Midrand and are looking for a capable Senior IT Systems Administrator who will be responsible for the company IT infrastructure and must ensure that all core systems are operational and maintained at all times.

Duties and responsibilities include:

• Day to day customer support on service desk (TIER3)
• System upgrades and task coordination
• Server and network infrastructure support
• Backup management
• Internet, security, and firewall support
• New system installations & upgrades (server & network)
• Virtual server management
• User management on AD / Azure

Essential

• Administration/Migration of Microsoft Active Directory
• Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016
• Administration/Migration of Microsoft Server Roles 2012 / 2016 / 2019
• Microsoft Windows 7 / 8 / 10 Operating Systems
• Systems Security
• M365 Management (Mail, Tenant, SharePoint, OneDrive, AD, Licenses)
• Backup Solutions (Veritas Backup Exec, Veeam)
• Networking (Firewall, Switch, VLAN, VPN)
• Storage Solutions (Dell, HP)
• Virtual Environments (VMware, Hyper-V)
• Knowledge of monitoring systems (Solarwinds, PRTG)
• Microsoft Services (SharePoint, Teams)
• Telephony support (VOIP)
• Scripting for task automation

Qualifications/ Experience/Skills Required:

• Minimum 5-years hands on experience in a senior IT administrator role.
• Bachelor's degree in Computer Science, Information Systems or Engineering, MCSA/MCSE, CCNA certification or other industry qualifications are desirable
• Vendor specific certification such as AWS, Veeam, Microsoft etc.

Skills / Knowledge and Competencies

• Client liaison and customer service principles
• Time management
• Teamwork
• Ability to multitask
• Excellent organisational and interpersonal skills
• Must have a good telephone manner and communication skills
• Attention to detail, accurate and analytical
• Willingness to learn and follow through on operations
• Troubleshooting ability & quick learner for recurring problems
• Flexible with working hours availability to work after hours – occasional overtime may be required
• Be prepared to sacrifice some personal time to get the outstanding issue resolved or call done

Attributes & Behaviour

• Strategic thinking
• Internal & external brand orientation
• Problem analysis and problem solving
• Ability to work under pressure
• Flexible and adaptive
• Observant & conceptually adapt
• Accountability
• Cross-functional integration and collaboration